Thousands of customers have reported being unable to conduct banking transactions at Capital One due to an outage to access online services that began Wednesday and continued through the weekend.
On at least two Friday afternoons, about 4,000 customers each time tried to make transactions with Capital One, a McLean, Virginia-based credit card and banking company, according to Down Detector, a website that monitors Internet and application outages. You reported a problem completing it.
In a statement shared on social media by Capital One's customer service account, the company said Thursday that due to “technical issues with a third-party vendor,” some account services, deposits and payment processing for some consumers may be affected. He said that it was having a temporary impact. small businesses and commercial banks. ”
Customers expressed frustration with delays in direct debit payments, with some taking to social media to complain.
Mike Matsos, a hospitality worker in Birmingham, Alabama, who was due to be paid Thursday, said Capital One had not yet processed his paycheck as of early Saturday morning, forcing him to dip into his savings. Ta. Account for buying groceries.
He said he was frustrated because Capital One did not provide a timeline for resolution.
“If it doesn't arrive within a few days, I won't have any savings to draw from and I won't be able to pay my bills,” said Matos, 26. Later that day, he said he was able to receive his paycheck.
Capital One, which has more than 100 million customers, said it is working to restore access for all those affected. It was not immediately clear how many customers were affected.
The company's customer service account said Thursday: “We fully understand your frustration and hope that service will gradually begin to return to normal today and that the majority of issues will be resolved by tomorrow morning. I look forward to it,” he assured users.
The company said Friday that the disruption was “not related to fraud or the work of malicious actors attempting to access our systems,” adding, “Your funds are safe and the technical issue has been resolved. “It will be displayed accurately,” he added.
These issues are similar to the lawsuit filed by federal regulators against Capital One, alleging that the company intentionally underpaid interest on savings accounts, even as interest rates rose. Occurred in a week.
The lawsuit alleges that the company may have caused depositors more than $2 billion in damages.
A Capital One representative said in an emailed statement Saturday that the company has made “significant progress” in resolving the issue.
“We have restored full account functionality for most customers, processed outstanding transactions, and are completing our work to restore full service to all customers as quickly as possible.” mentioned in. “We would like to sincerely apologize to our valued customers.”
